All remanufactured parts come with an associated core charge or core deposit. The "core" is the part that is remanufactured and brought back to specifications. When you buy a remanufactured part, you are expected to send your current part to us as a "rebuildable core". When we receive your core, it will be inspected to make sure the core is rebuildable. The core charge is refunded in full once it passes inspection. No partial credit is given on bad cores. Although our goal is to exchange your core for our remanufactured part, you can order a remanufactured part without having a core.
Cores must be complete and in rebuildable condition in order to receive core credit. A box of parts does not constitute a rebuildable core. A part requiring welding does not constitute a rebuildable core.
Upon receipt we will inspect the core and refund the core charge less whatever non-wear parts are broken, missing, or damaged. Cylinder heads and engine blocks are subject to crack-checking before a core charge can be refunded.
Cores must be returned within 90 days to receive core credit. All cores must be returned in the original manufacturer's box. Cores returned must be the same as the unit sold.
The customer is responsible for the return of the core. The cores should be packed carefully for return in order to protect the core from shipping damage. Crate Partsis not responsible for shipping damage.
Rejected cores can be returned to the customer at additional cost and no core refund wil be given. Pre-payment of return shipping must be received before rejected cores can be returned. Partial core credit will NOT be given for partial or damaged cores.
Fill out the Core Return form completely and return it with your core. Cores returned without the appropriate paperwork may be rejected or credit may be delayed. Cores with shipping due will be rejected. Please use your original purchase invoice number as your RMA number and include it in the Ship To address.
State law requires Crate Parts to charge Michigan Sales Tax (6%) on core deposits for all in-State sales. By law this tax is non-refundable.